Newport (Wales), United Kingdom
+44 77345 79995
info@ciconiaproperties.com

Policies

Guest Information  

  • Check-in from 4:00 PM to 9:30 PM
  • Check-out until 10:00 AM
  • Early check-in is a subject to availability
  • Late check-out  is a subject to availability  
  • Guests must provide a photo of Government Issued ID. ( Passport for non-UK guests) 
  • Guests must provide a phone number when they book.
  • Guests must provide an email address when they book.
  • Minimum Age: 20
  • Maximum Age: No age limit

Cleaning Fee = £40 per stay.

  •  Complimentary weekly cleaning and linen change  for bookings longer than 10 nights

Additional Charges    

 Refundable Damage Deposit =  £200

  • We collect the damage deposit by secure authorisation gateway
    • Up to 7 days before arrival
  • We return the damage deposit by secure payment gateway.
    • Up to 7 days after check-out

Main House Rules   

  • Smoking is not allowed.
  • Pets are not allowed.
  • Parties/events are not allowed.
  • Quiet hours are between 10:00 PM and 7:00 AM ( Building Regulation)
  • Please respect the neighbours.
  • Please respect other tenants in the building

Cancellation Policy

Flexible – 7 days

  • The guest can cancel free of charge until 7 days before arrival. The guest will be charged the total price if they cancel in the 7 days before arrival. If the guest doesn’t show up they will be charged the total price.

 Grace Period

  • No fees charged for bookings cancelled within 24 hours of booking